“Customer/You”: The person or entity purchasing or using our services.
“Services”: Cloud offerings including IaaS, PaaS, and SaaS, such as VPS, Cloud Servers, Dedicated/Bare Metal, Storage/Compute tiers, GPU compute, SQL Server Hosting, Windows/Linux Hosting, and ready environments like Busy/Tally/Marg/SAP on cloud, VDI, and Business Email.
“Order”: Your subscription, purchase, or accepted quotation for Services.
“SLA”: Service levels applicable to specific services/plans, if separately provided/contracted.
2.1 Service categories
SaaS (Ready environments): pre-configured environments such as Busy/Tally/Marg/SAP on cloud, VDI, Business Email (where applicable).
PaaS (Hosting platforms): SQL Server Hosting, Windows Hosting, Linux Hosting (platform setup components may vary).
IaaS (Infrastructure): VPS, Cloud Servers (Scalable VM), Dedicated Servers, Bare Metal, GPU compute, storage/compute tiers, and custom infrastructure.
2.2 Fixed plan vs quote-based
Busy/Tally on Cloud may be offered under fixed plans (as displayed on the website).
All other services are quote-based and priced based on sizing, configuration, location, support tier, and optional add-ons.
2.3 Third-party software licenses
Unless explicitly stated, licenses for third-party software (e.g., Busy, Tally, SAP, Microsoft, etc.) are not included and remain subject to their respective license terms.
3.1 You may be required to provide accurate business details and complete verification/KYC for account activation.
3.2 You are responsible for:
Maintaining the confidentiality of credentials and access keys.
Ensuring your users comply with these Terms.
Keeping your application/software compliant and secure.
Data accuracy and legality of content stored/processed on our infrastructure.
3.3 You must promptly notify us of any unauthorized use or suspected security incident.
4.1 An Order is confirmed when we (a) receive payment (for fixed plans) or (b) you accept a quotation and we confirm provisioning.
4.2 Provisioning timelines are estimates and may depend on third-party dependencies (software vendors, domain/DNS changes, customer readiness, approvals, migrations).
4.3 Any change request (upgrade/downgrade, storage increase, OS change, add-ons) may require additional charges and revised timelines.
5.1 Fees are as per the selected plan or accepted quote.
5.2 All prices are exclusive of applicable taxes, including GST, unless stated otherwise.
5.3 Billing cycles may be monthly/quarterly/half-yearly/yearly, as selected.
5.4 Late or failed payments may result in suspension of services after notice, as per our policy.
6.1 Refunds and cancellations (if any) are governed by our Refund Policy.
6.2 For infrastructure/services already provisioned, setup/activation charges and consumed usage may be non-refundable.
6.3 We may suspend or restrict access for:
Non-payment or chargebacks
Security risk, abuse, or policy violations
Legal or regulatory requirements
Suspected compromise or fraud
You agree not to use the Services for:
Illegal activities, malware distribution, phishing, spamming, or unauthorised access attempts
Hosting or transmitting content that violates applicable laws or third-party rights
Excessive abusive usage that impacts platform stability
Any activity that interferes with the integrity or security of the Services
We may investigate and take action, including suspension/termination, if violations are found.
8.1 We process personal data in accordance with our Privacy Policy.
8.2 Security measures may include access control, monitoring, baseline hardening, and backups only where part of your plan/Order.
8.3 You are responsible for application-level security, user permissions, and data governance unless you have purchased managed security services explicitly.
9.1 Backups are not included by default unless specified in your plan/Order.
9.2 Where backups are enabled, retention, frequency, and restore procedures will be as per the plan/Order.
9.3 We recommend customers maintain independent backups for critical data.
10.1 Support is provided via support@sahayogicloud.com / +91 99108 60018 and ticketing/knowledge base where available.
10.2 SLA commitments, response times, and escalation (if any) apply only if explicitly stated in a plan, Order, or separate SLA document.
10.3 Maintenance windows, emergency fixes, and upgrades may occur to ensure security and stability. Where feasible, we will provide advance notice.
11.1 All website content, logos, and branding of Sahayogi Cloud are owned by AIENVIRO OFFICE SAHAYOGI PRIVATE LIMITED or its licensors.
11.2 You retain ownership of your data and content.
11.3 You grant us limited rights to host and process your data solely to deliver the Services.
Our Services may integrate or rely on third-party services (data centres, software vendors, connectivity providers). We are not responsible for third-party terms, outages, or changes beyond our control, though we will provide reasonable support within our scope.
Services are provided on an “as is” and “as available” basis, except as expressly stated in a written SLA/Order. We do not warrant that the Services will be uninterrupted or error-free, especially where factors involve third-party dependencies or customer-side configurations.
To the maximum extent permitted by law:
We are not liable for indirect, incidental, special, or consequential losses (loss of profit, business interruption, loss of data) arising from use of Services.
Our aggregate liability for any claim shall not exceed the fees paid by you for the affected Service in the 3 months preceding the event giving rise to the claim (or such other limit as specified in a contracted SLA/Order).
15. Indemnity
You agree to indemnify and hold harmless Sahayogi Cloud and AIENVIRO OFFICE SAHAYOGI PRIVATE LIMITED from claims, damages, and expenses arising from:
Your violation of these Terms
Your content, applications, or user actions
Infringement of third-party rights through your use of the Services
16. Termination
16.1 Either party may terminate an Order as per the plan/quote terms and Refund Policy.
16.2 Upon termination, access may be discontinued and data may be deleted after the retention period (if any), subject to legal requirements and policy.
16.3 It is your responsibility to export your data before termination, unless data migration/export is part of your Order.
17. Changes to Terms
We may update these Terms from time to time. The “Last Updated” date will reflect changes. Continued use of the Services after updates constitutes acceptance.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Courts at NOIDA shall have exclusive jurisdiction, subject to applicable dispute resolution mechanisms as per law.
