We respect your privacy and are committed to protecting your information. This Policy applies to:
Website visitors
Prospects requesting demo/quote
Customers using our cloud services (IaaS/PaaS/SaaS)
If you do not agree with this Policy, please do not use the website or Services.
We collect information in the following ways:
2.1 Information you provide
Contact details: name, email, mobile number, company name, city
Business requirement details: selected service, workload notes, preferred contact time
Support interactions: tickets, email/chat/phone communications, attachments you share
Billing details (where applicable): GSTIN, billing address, invoices, payment references (we may not store full card/bank details)
2.2 Information collected automatically (website)
IP address, browser type, device info, pages visited, referral URL, approximate location (city/state), timestamps
Cookies and similar technologies (see Section 7)
2.3 Customer workload data (hosted environment)
For customers using our infrastructure/hosting, we may process:
System identifiers, instance metadata, logs, performance metrics, and service health events
Support-required technical details (only when you request help or enable managed support)
Important: Customer data stored in your servers/applications (“Customer Content”) remains yours. We do not access it unless:
Required to provide support you requested
Required for security/incident response
Required by law, or to protect our systems
We use information to:
Respond to demo/quote requests and provide recommendations (IaaS/PaaS/SaaS)
Provision, operate, and maintain Services
Provide support, troubleshooting, and incident management
Send service updates (maintenance, security advisories, billing alerts)
Improve website performance, user experience, and service reliability
Comply with legal obligations and enforce our Terms
Marketing: We may send product/service updates only where permitted. You can opt out anytime (Section 8).
We process information based on:
Contractual necessity: to deliver Services you request or purchase
Legitimate interests: to secure systems, prevent fraud, improve services, respond to queries
Consent: for marketing communications where required
Legal obligation: to meet statutory, tax, or regulatory requirements
We may share information with:
5.1 Service providers (processors)
Hosting/data centre partners, monitoring tools, ticketing systems, email/SMS providers, analytics providers, payment processors
They process data only to perform services for us and under appropriate controls.
5.2 Compliance and legal
We may disclose information if required by law, court order, government request, or to protect rights, safety, and security.
5.3 Business transfers
If we undergo merger, acquisition, or asset sale, information may be transferred as part of the transaction, subject to confidentiality and lawful processing.
We do not sell your personal data.
We implement reasonable technical and organisational measures such as:
Access controls and role-based internal permissions
Secure configurations for systems handling customer requests
Monitoring for abuse and suspicious activity
Encryption in transit, where applicable
Customer responsibility: You are responsible for application-level security, user access permissions, and data governance within your hosted environment unless you have purchased managed security services explicitly.
No method of transmission/storage is 100% secure, but we work to protect your data using industry-aligned safeguards.
We may use cookies to:
Enable core website functionality
Measure traffic and improve site experience
Understand which pages/services users explore
You can control cookies via your browser settings. If you disable cookies, some website features may not function properly.
You can:
Opt out of promotional communications by using the unsubscribe link or contacting us
Request updates/corrections to your personal details
Choose what information to provide in demo/quote forms (except required fields)
Service-critical communications (billing/security/service notices) may still be sent.
We retain information only as long as necessary for:
Service delivery and support
Legal, accounting, and tax requirements
Dispute resolution and enforcement of agreements
Typical retention examples:
Demo/quote inquiries: retained for reasonable business follow-up
Billing records: retained as per applicable law
Support logs: retained for service quality and troubleshooting history
10. International Data Transfers
Some service providers may process data outside India depending on tooling used (support, analytics, email). Where transfers occur, we take reasonable steps to ensure appropriate protections are in place consistent with this Policy and applicable law.
11. Children’s Privacy
Our Services are intended for businesses and professionals. We do not knowingly collect personal data from children.
12. Third-Party Links and Software
Our website may link to third-party websites/services (e.g., software vendors). Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.
13. Updates to This Privacy Policy
We may update this Policy from time to time. The updated version will be posted on this page with the revised “Last Updated” date. Continued use of Services indicates acceptance of the updated Policy.
